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Overstock.com Signs Red Door Interactive For Internet Presence Management Services
Second-largest online retailer noted agency’s expertise in helping clients boost qualified Web traffic, enhance customer experience
SAN DIEGO – December 5, 2006 - Red Door Interactive, a premier strategic Internet Presence Management firm, announced today that Overstock.com has retained the agency to provide Internet Presence Management services.
The second largest online retailer in the world selected Red Door for its strategic expertise in helping clients drive qualified Web traffic while enhancing their customer service support and corporate brand value.
“We continually look for ways to improve the customer’s ability to access our sites as well as their shopping experience," said Patrick Byrne, chairman and CEO of Overstock.com. "Red Door provides us a strategic as well as tactical asset to ensure that we stay well positioned in those areas."
A recent NRF Foundation/American Express Customer Service Survey rated Overstock.com the #4 retailer in the country for customer experience, online or offline. The company prides itself on providing customers an opportunity to shop for bargains conveniently, while offering manufacturers, distributors and other retailers an alternative sales channel for liquidating their inventory. To do this effectively, Overstock.com places significant emphasis and resources on making its sites user friendly and easy to find. The company recognized Red Door’s strategic value for this initiative.
“Overstock.com has proven itself to be a customer-centric online retailer with a solid reputation for value and service," said Reid Carr, president of Red Door Interactive. "We look forward to helping the company drive more interested consumers to their site as well as assist them in building upon their solid brand recognition and customer service capabilities."
About Overstock.com
Overstock.com, Inc. is an online "closeout" retailer offering discount, brand-name merchandise for sale over the Internet. The company offers its customers an opportunity to shop for bargains conveniently, while offering its suppliers an alternative inventory liquidation distribution channel. Overstock.com, headquartered in Salt Lake City, is a publicly traded company listed on the NASDAQ National Market System and can be found online at http://www.overstock.com.
About Red Door Interactive
Headquartered in San Diego, Red Door Interactive Inc. manages clients' online presence by analyzing their unique challenges, advising them on Internet-based solutions and implementing strategies to help them along their path toward e-business. Clients include Intuit, Rubio's, Souplantation & Sweet Tomatoes Restaurants, Nanogen, Cricket Communications, and GetThere. Find out more about Red Door Interactive at http://www.reddoor.biz
Media Contact:
David Oates
Stalwart Communications
david@stalwartcom.com
858.750.5560
